Work From Home [Remote], Urgently hiring for freshers, for post : Representative, Operations, for Freshers or experience. Salary: 20k pm to 40k pm.Location: Visakhapatnam. Education: Any Graduate or under Graduation. Interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. To Apply Online:

Work From Home [Remote], Urgently hiring for freshers, for post : Representative, Operations, for Freshers or experience. Salary: 20k pm to 40k pm.Location: Visakhapatnam. Education: Any Graduate or under Graduation. Interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. To Apply Online:

 

Work Style: Work From Home and Work From Office also. 

Post: Representative, Operations - Customer Service / Technical Support

Education: Any Graduate or under Graduation 

Experience: Both freshers and experienced candidates

Location: Visakhapatnam 

Salary : INR 20,000/- pm to 40,000/- pm

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. 

This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

Experience – Fresher or any experience

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content curation, moderation & review of content uploaded on the platform. 

The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile:

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

   

• Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed  

• Based on location and/or program, additional experience/skills may be required

• Confirm customer understanding of the solution and provide additional customer education as needed

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries from customer and resolve the same independently.

Please read full job details and apply if suitable only, apply online below link and share your full details on whatsapp: 

Please click here to apply online

Company Name: Concentrix 

Address: IND Visakhapatnam - SRK Destiny, 6th & 7th Floor. 

You may save our website owner contact number - 9346522971 /Mr. Bhogi Raju WhatsApp number only.

Please whatsapp us after applying the following details:

1. Your Full Name 

2. Qualification Year of Passout, Stream, Degree. 

3. Experience of any

4. Your location

5. Post your applying for

6. Reference: Mr. Bhogi Raju/9346522971

7. How did u get our website link (their contact number and Full Name - Mandatory)

Will share job posts on WhatsApp status. Share above details and get updates.

Note: keep applying all jobs if suitable, please read full information on the website job page and understand and read 2 to 4 times, 

Please ensure : When is the date, timings , how to apply - zoom meeting, walkin or direct interview etc. As per each job post . Guidance all details written there.

Before applying online/mails/walk-in etc, please read all details, education qualification suitable, experience matches, location is it feasible, job description is suits to me etc., Then apply.

Thank you