Work From Home [Hybrid] - Hiring for freshers, Post :Service Desk Associate (International Voice Support) at Hyderabad. Salary INR 20,000/- pm. Work Mode: Hybrid. 24/7 rotational shifts. To answer customer requests for assistance by email, chat, web or over the phone. : Any Graduate and 2021 and 2022 Passout only. To Apply Online:

Work From Home [Hybrid] - Hiring for freshers, Post :Service Desk Associate (International Voice Support) at Hyderabad. Salary INR 20,000/- pm. Work Mode: Hybrid. 24/7 rotational shifts. To answer customer requests for assistance by email, chat, web or over the phone.  : Any Graduate and 2021 and 2022 Passout only. To Apply Online:

Work style : Hybrid - Work Frome Office and Work Frome Home

Location : Hyderabad 

Post : Service Desk Associate – Fresher (International Voice Support)

Experience: 1 to 3 years 

Shifts: 24/7 Rotational shifts 

Laptop will be provided by Company 

Salary: INR 20,000/- pm

Education: Any Graduation,

2021 and 2022 passout only

Our Core Beliefs:

Curiosity: We embrace the unknown and continuous learning.

Creativity: We look past routine ways of doing things.

Client-Centricity: Our clients’ success is our success.

Integrity: We act ethically and honestly.

Position Overview:

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. 

This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Desired Candidate Skills : 

Excellent verbal and written communication.

Good Knowledge on Operating Systems, Hardware, Networking and MS Applications

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Multitasking and coordination skills

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Willingness and ability to work in shifts (24 x 7)

Roles and Responsibilities: 

First point of contact for all end user reported issues or requests

Typically provides technical support for Internal and External customers

Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system

Support multiple clients through customer service professionalism and insight

Company Name: Unisys

Please click here to apply Online: Please click here to apply online

You may save our website owner contact number - 9346522971 /Mr. Bhogi Raju WhatsApp number only.

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