Interview Drive on 16-May-2025 at Bengaluru, for manufacturing company, for Assistant Manager - Production Management role involves managing production processes, material control, and inventory management, requiring 3-8 years of experience and Production Management Designation, Engineer Roles (Shopfloor), Supervisor, a B.E/B.Tech in Mechanical/Automotive Engineering and supervising material flow, managing teams, and maintaining records to ensure efficient shopfloor operations. This role requires 5-12 years of experience and a diploma in Mechanical/Automotive/EEE/ECE. Job Description : Production Management Designation Assistant Manager - Production Management Key Responsibilities: 1. SPEC Control : - Manage new and existing projects - Bill of Material (BOM) control and maintenance - EPI (Engineering Process Improvement) management and control - OPL (One-Point Lesson) control - Conduct EO (Engineering Order) and EPI r...
Hiring for role Senior Software Support Engineer - Fully Remote. USD $54,000.3+ yrs in a technical support role focused on providing root cause, technical solutions and, 2+ yrs in a customer facing support role, Proficiency reading and troubleshooting various coding languages, but mainly C# & SQL. Fluent in English, written and spoken. Please apply online and WhatsApp:
Hiring for role Senior Software Support Engineer - Fully Remote. USD $54,000.3+ yrs in a technical support role focused on providing root cause, technical solutions and, 2+ yrs in a customer facing support role, Proficiency reading and troubleshooting various coding languages, but mainly C# & SQL. Fluent in English, written and spoken. Please apply online and WhatsApp:
Work Mode: [Work From Office]
Job Role: Senior Software Support Engineer - Fully Remote
Education: Any Graduate
Location: Remote
Job description
🚀 Senior Software Support Engineers
🌎 Remote
⚡ USD $54,000
SMG – Service Management Group is hiring Senior Software Support Engineers!
Senior Support Engineers resolve or triage more complex client-report issues pertaining to SMG applications and tools.
They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills.
This is what you will do:
Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets.
Reproduce complex client issues that can be on the software configuration level, application, database, or code itself.
Analyze logs and create DEBUG statements to determine application flow and failure points.
Identify product defects, and/or gather needed data for engineering teams to resolve.
Follow-up with clients on issues that require a dedicated troubleshooting or data collection session.
Work with SMEs to gather knowledge for updating technical documentation in company’s knowledge base.
Provide recommendations to engineering teams on how to deflect high-volume issues, update tools to provide better data for analysis, and/or consider technical customer feedback i.e. voice of the customer.
Provide 24x7 on-call support for proprietary applications.
Partner with internal technical peers to create and update troubleshooting documentation and scripts.
You are a perfect match for the role if you have:
3+ yrs in a technical support role focused on providing root cause, technical solutions (configuration changes, code changes, no-code integrations).
2+ yrs in a customer facing support role.
Experience supporting applications or large-scale systems preferably in a SaaS environment.
Proficiency reading and troubleshooting various coding languages, but mainly C# & SQL.
Experience supporting and troubleshooting Web based applications.
Experience supporting and troubleshooting services and APIs.
Experience learning & maintaining complex application configurations.
Experience providing 24x7 application support.
Dedicated internet access (30Mb/s download / 20 Mb/s upload).
You must be:
Comfortable in a role providing quick solutions over many products.
Fluent in English, written and spoken
You may save our website owner contact number - 9346522971 /Mr. Bhogi Raju WhatsApp number only (No calls please).
Please whatsapp us after applying the following details:
Dear Sir,
Please find my details and applied the post of :(Post name, company name, location)
1. Your Full Name
2. Qualification Year of Passout, Stream, Degree.
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5. Post your applying for, Job location, Company Name
6. Reference: Mr. Bhogi Raju/9346522971
7. How did u get our website link (their contact number and Full Name -Mandatory)
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Thank you
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